Terms of Service

Last updated: 14 May 2026

Welcome to MeloBricks. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, place an order, or use any of our services.

Throughout this page, the terms “we,” “us,” “our,” and “MeloBricks” refer to MeloBricks. The terms “you” and “your” refer to the customer, visitor, or user of our website.

By accessing or using our website, placing an order, or purchasing from MeloBricks, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase from us.

MeloBricks is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products to you.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement or that you have permission from a parent or legal guardian to use this website and make purchases.

You agree not to use our products, website, or services for any unlawful purpose or in any way that violates South African laws, regulations, or the rights of others.

You may not use our website to transmit viruses, malware, harmful code, spam, or anything that could damage, disrupt, or interfere with the operation of the website.

2. Our Products

MeloBricks sells creative building kits, including but not limited to flower builds, music boxes, gift sets, bundles, and other creative brick-style products.

We make every effort to display product images, descriptions, colours, sizes, and details as accurately as possible. However, we cannot guarantee that your device screen will display colours or product details exactly as they appear in real life.

Some product packaging, small details, colours, or components may vary slightly depending on supplier availability or product batches. These small differences do not affect the general purpose or function of the product.

All product descriptions, prices, offers, and availability are subject to change at any time without notice.

3. Orders and Acceptance

When you place an order on our website, you are making an offer to purchase the selected products.

Your order is only confirmed once payment has been successfully processed and you receive an order confirmation from us.

We reserve the right to refuse, cancel, or limit any order at our discretion. This may include situations where:

• A product is unavailable or out of stock.
• There is an error in pricing or product information.
• Payment cannot be verified.
• We suspect fraudulent, abusive, or unauthorised activity.
• The delivery address is incomplete, incorrect, or outside our serviceable area.

If we cancel your order after payment has been made, we will refund you through the original payment method where possible.

4. Pricing and Payment

All prices on our website are shown in South African Rand (ZAR) unless stated otherwise.

Prices may change at any time without notice. The price charged for your order will be the price displayed at checkout at the time your order is placed.

Shipping fees, discounts, taxes, and other charges will be calculated and displayed at checkout where applicable.

You agree to provide accurate, complete, and current billing, shipping, contact, and payment information when placing an order.

We are not responsible for failed deliveries, delays, or order issues caused by incorrect customer information.

5. Shipping and Delivery

MeloBricks delivers within South Africa.

Delivery times shown on our website, at checkout, or in communication with us are estimates only and are not guaranteed. Delays may occur due to courier issues, high order volumes, public holidays, supplier delays, incorrect delivery details, weather, or circumstances outside our control.

Once your order has been handed over to the courier or delivery partner, we are not responsible for delays caused by the courier. However, we will do our best to assist you where reasonably possible.

You are responsible for providing the correct delivery address and contact details. If your order is returned to us due to incorrect information or failure to receive the delivery, additional delivery fees may apply.

6. Free Shipping Offers

MeloBricks may offer free shipping promotions from time to time, including free shipping for orders above a certain amount.

Free shipping offers may be changed, removed, or updated at any time without notice.

If a free shipping threshold applies, the order total must meet the required amount after discounts and before any excluded charges, unless otherwise stated.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are handled according to our Refund Policy.

Please review our Refund Policy before making a purchase so that you understand when products may be returned, exchanged, or refunded.

Certain items may not qualify for return if they have been opened, used, damaged after delivery, are missing parts, or are no longer in their original condition.

To request assistance with an order, please contact us through our website contact page.

8. Product Use and Safety

Our products are intended for creative building, gifting, display, hobbies, and entertainment.

Some products may contain small parts and may not be suitable for very young children. Adult supervision may be required depending on the age of the user and the specific product purchased.

You are responsible for ensuring that the product is suitable for the intended user.

MeloBricks is not responsible for misuse of products, failure to follow instructions, or use of products in a way they were not intended to be used.

9. Accuracy of Information

We try to ensure that all information on our website is accurate and up to date. However, there may occasionally be errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, delivery information, or other content.

We reserve the right to correct errors, update information, change pricing, or cancel orders if any information is inaccurate, even after an order has been submitted.

10. Discounts, Promotions and Bundle Deals

From time to time, MeloBricks may offer discounts, promotions, bundle deals, launch offers, free shipping offers, or limited-time specials.

These promotions may be subject to additional terms and conditions.

We reserve the right to change, pause, cancel, or end any promotion at any time without notice.

Promotions cannot be exchanged for cash and may not be combined with other offers unless clearly stated.

11. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, courier companies, apps, analytics tools, and marketing platforms.

These third-party providers may have their own terms, conditions, and privacy policies. We are not responsible for the actions, content, policies, or services of third-party providers.

By using our website and placing an order, you understand that your information may be processed by third parties where necessary to complete your order, process payment, deliver your products, or improve your shopping experience.

12. Relationship with Shopify

MeloBricks is powered by Shopify, which provides the e-commerce platform that allows us to sell our products online.

Any purchases made through our store are made directly with MeloBricks and not with Shopify.

You agree that Shopify is not responsible for any aspect of your purchase from MeloBricks, including product quality, delivery, returns, refunds, damages, or losses related to your order.

13. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how your personal information is collected, used, stored, and protected.

14. Intellectual Property

All content on the MeloBricks website, including text, images, graphics, branding, logos, product descriptions, page layouts, and website design, belongs to MeloBricks or is used with permission.

You may not copy, reproduce, distribute, modify, publish, sell, or use our content for commercial purposes without written permission from us.

You may use our website only for personal and non-commercial shopping purposes.

15. User Comments, Reviews and Feedback

If you submit reviews, comments, photos, messages, suggestions, or feedback to MeloBricks, you agree that we may use, edit, publish, share, or display that content for business, marketing, customer service, or promotional purposes.

You agree not to submit content that is false, abusive, offensive, unlawful, misleading, defamatory, harmful, or that violates the rights of another person or business.

We reserve the right to remove or edit any submitted content at our discretion.

16. Prohibited Uses

You may not use our website or services:

• For any unlawful purpose.
• To violate any laws or regulations.
• To infringe on our intellectual property rights or the rights of others.
• To submit false or misleading information.
• To interfere with the security or operation of our website.
• To upload or transmit viruses, malware, or harmful code.
• To scrape, copy, or extract content from our website without permission.
• To attempt to access customer data or private areas of the website.
• To commit fraud or place unauthorised orders.
• To harass, abuse, insult, harm, or mislead others.

We reserve the right to suspend or block access to our website if we believe these terms have been violated.

17. Disclaimer of Warranties

MeloBricks provides the website and products on an “as available” basis.

We do not guarantee that the website will always be available, secure, uninterrupted, or error-free.

We do not guarantee that all products will meet every personal expectation, as product experience may vary depending on personal preference, use, assembly, display, and care.

Nothing in these Terms is intended to limit any rights you may have under applicable South African consumer protection laws.

18. Limitation of Liability

To the fullest extent permitted by law, MeloBricks will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

This includes, but is not limited to, loss of data, loss of income, loss of profits, delivery delays, incorrect use of products, or issues caused by third-party providers.

Where liability cannot be excluded under applicable law, our liability will be limited to the amount paid by you for the product or service giving rise to the claim.

19. Indemnification

You agree to indemnify and hold MeloBricks harmless from any claim, loss, damage, liability, or expense arising from:

• Your breach of these Terms of Service.
• Your misuse of our website or products.
• Your violation of any law or third-party rights.
• Any incorrect information you provide to us.

20. Changes to These Terms

We may update, change, or replace any part of these Terms of Service at any time by posting the updated version on our website.

It is your responsibility to review this page from time to time.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

21. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes relating to these Terms, our website, or purchases from MeloBricks will be handled in accordance with South African law.

22. Contact Information

Questions about these Terms of Service can be sent to us through our website contact page.

MeloBricks
Website: melobricks.com
Country: South Africa
Email: info@enhancemedia.co.za
Business Address: Century City, Cape Town